Frequently Asked Questions
Everything you need to know about our products and services.
What are your shipping rates and delivery times?
We offer standard shipping across the country. Orders are typically processed within 2-3 business days, and delivery usually takes 5-7 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Please contact our support team to initiate a return.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are the products at K12 Gallery & TEJAS authentic?
Yes, we pride ourselves on sourcing high-quality, authentic products. Every item in our gallery undergoes a strict quality control process before being listed for sale.
Do you offer international shipping?
Currently, we only ship within the domestic region. We are working on expanding our logistics to offer international shipping in the near future.